Albuquerque’s One Stop Computer Shop

PC Place Support (Remote support is a fee-based service)

Purpose: For remote support without having to bring in the computer (*Requires functioning internet connection)

  • On your desktop, open the orange "PC Place 2 Support" icon
  • This will open our support website in Google Chrome
  • Our tech will provide a 5-digit code for you to enter
  • This code changes on every session for security reasons
  • Hit the arrow. Should download "Connect Wise Control" on the bottom left.
  • Open "Connect Wise Control" and "Allow to make changes to device" Click Yes

If you don't have the PC Place 2 Support on the desktop or the icon was deleted.

  • Follow this link in your web browser.
  • Then follow the steps above


Purpose: To clean junk and temporary files off your computer.

Make sure background programs are closed and all data is saved.

  • Open CCleaner.
  • Click the "Analyze" button on the bottom left hand side of the window. You might need to force close some applications to finish the scan.
  • Click 'Run Cleaner" button and wait for the scan to complete. On the right you will see the total "Junk" files removed.
  • Next a summary window will pop up. confirm by clicking on fix Issues.

Malwarebytes Anti-malware

Purpose: To scan for Malware (Viruses , Trojans, Spyware etc.) On Demand Only.

  • Double click on the Malwarebytes Anti-malware icon on your desktop.
  • Click on the blue "Scan Now" button at the bottom middle.
  • Once the scan finishes click the Quarantine All button on the bottom left.
  • When it finishes Close the program with the red X in the top right corner.

**If Malwarebytes Is in trial mode asking to purchase, open Malwarebytes and click the settings tab on the right, head to the "Account Details" tab, and Deactivate Trial on the bottom of the page.**