Albuquerque’s Most Referred One Stop Computer Shop

PC Place Support (Remote support is a fee-based service)

Purpose: For remote support without having to bring in the computer (*Requires functioning internet connection)

  • On your desktop, open "PC Place 2 Support" icon
  • Click yes on "Allow Program to Make Changes"
  • Read over the Disclaimer and terms of service, Click Yes to allow
  • Give the tech helping you the ID first then the Password.

If you don't have the PC Place 2 Support on the desktop or the icon was deleted.

Option 1:

  • Open the "File Explorer, Click on "Local Disk (C:)"
  • Find "TeamviewerQS" and open double click to open application.
  • From there repeat steps 2 through 5.

Option 2:

  • Follow this link in your web browser.
  • https://www.pc-place.com/support
  • Click "Run" and let the application open
  • From there repeat steps 2 through 5.



CCleaner

Purpose: To clean junk and temporary files off your computer.
Usage:

Make sure background programs are closed and all data is saved.

  • Open CCleaner.
  • Click the "Analyze" button on the bottom left hand side of the window. You might need to force close some applications to finish the scan.
  • Click 'Run Cleaner" button and wait for the scan to complete. On the right you will see the total "Junk" files removed.
  • Next a summary window will pop up. confirm by clicking on fix Issues.

Malwarebytes Anti-malware

Purpose: To scan for Malware (Viruses , Trojans, Spyware etc.) On Demand Only.
Usage:

  • Double click on the Malwarebytes Anti-malware icon on your desktop.
  • Click on the blue "Scan Now" button at the bottom middle.
  • Once the scan finishes click the Quarantine All button on the bottom left.
  • When it finishes Close the program with the red X in the top right corner.

**If Malwarebytes Is in trial mode asking to purchase, open Malwarebytes and click the settings tab on the right, head to theAccount Details tab, and Deactivate Trial on the bottom of the page.**